Refund & Cancellation Policy

Last Updated: September 27, 2026

1. Performance Diagnostic (€120 One-Time)

100% Fee Credit: 100% of your €120 diagnostic fee is credited directly toward any bespoke Performance Build or WooCommerce overhaul contracted within 14 calendar days of roadmap delivery.

Refund Eligibility:

• Before Analysis Begins: If you request a cancellation before our engineers initiate synthetic profiling (within 2 hours of submitting your kickoff parameters), you are entitled to a 100% full refund with no questions asked.
• After Profiling Commences: Because the diagnostic involves dedicated, bespoke engineering time and custom telemetry profiling, once analysis has begun, the fee is non-refundable. However, your 100% credit toward subsequent build sprints remains fully active.

2. Performance Care Retainers (€240 / Month)

Cancel Anytime: You may cancel your monthly Performance Care Retainer at any time with zero penalties or lock-in fees. You can cancel directly through Paddle’s self-service customer portal (linked on your invoice receipt) or by emailing [email protected]. Your coverage will remain active through the end of your current prepaid billing period.

3. Custom Builds & E-Commerce Sprints

Custom theme builds and WooCommerce speed overhauls are delivered under milestone agreements. Payments for completed and approved milestone deliverables are non-refundable.

4. How Refunds Are Processed

All refunds are processed directly by our Merchant of Record, Paddle.com, to your original payment method (Credit Card, PayPal, Apple Pay, etc.). Refunds typically appear in your account within 5–10 business days depending on your financial institution.